intelligent Application Builder

A suite of applications for easily developing and maintaining effective call flow management and routing solutions.

iAB can be used to implement a wide range of customised solutions, from simple auto attendant applications to more sophisticated IVR (Interactive Voice Response) systems and business process integration solutions that provide a telephony interface into third party software applications. Available across multi-vendor and hybrid architectures including SIP, DPNSS and Q-Sig based PBXs.

Delivering a Return on Investment (ROI)

• Cost savings on time and consultancy charges for developing and modifying customised call flows
• Ability to cost effectively make rapid changes to call flow management
• Modify call management to maximise business opportunities such as support for seasonal campaigns
• Collection of data using voice forms with savings in staff time and costs
• Automated data collection for accuracy of information collected

Call Flow Management with
intelligent Application Builder

A full application suite of products to build voice solutions utilising technologies including interactive voice response, intelligent call routing and text-to-speech, with the full capability to interface with third party software such as databases, CRM and other enterprise applications.

Businesses use intelligent Application Builder applications to build dynamic and flexible customised call handling solutions. No specialist consultancy or development (VoiceXML or SALT ) skills are needed to create and modify these building block-based applications. They can be managed by non-technical staff, with minimal training, to build and modify bespoke voice call flows solutions to meet the changing needs of their business.

The ease of use and flexibility means that the business can create alternative call handling and announcement solutions for later deployment, for instance, for use during seasonal promotions or to remotely deploy in the event of emergency situations.

The ability to integrate with third party databases using industry standard interfaces enables a wide range of applications to be voice enabled.

What is the Cost to Business?

The auto attendant and IVR applications are available as hosted or managed services on a monthly fee basis. Hosted services are sold as packages with increasing numbers of building blocks and with a price per package. Voice forms are provided with the IVR package. For customer premise-based solutions, costs are based on the number of ports; these may be shared by any of the TeleWare applications.