Maximise Call Connection, Maximise Revenue
Advanced call control capabilities ensure incoming calls to your business are being dealt with appropriately, promptly and professionally, providing superior service for callers, increasing opportunity and enhancing customer satisfaction.
Managing the Calls into the Business
A natural user-friendly interface for your callers provided by Auto Attendant and Interactive Voice Response (IVR) solutions with the ability to rapidly deploy and alter call flows to accommodate changing call handling requirements. With intelligent Connect, call handling can be easily implemented and modified by the business at any time, with no specialist knowledge required. This helps ensure call management remains relevant and reflects changing business needs which, in turn, helps to maintain your professional image. This capability provides the flexibility to accommodate seasonal changes, event-based changes and overflow to multiple call centres, home and flexible workers.
Effective Call Deployment
Ensuring calls are routed to the least busy areas or sites to accommodate varying workloads, or to areas with specific knowledge to handle the call, is crucial to delivering excellent customer service. Intelligent Connect provides support for expert agents and teams whose primary function is not call answering but who are a fundamental part of the efficient response process within the company. These personnel are likely to be mobile workers rather than office-based but are key to providing rapid response to critical questions. They require a flexible subset of the call management and control capabilities provided by a fully deployed static contact centre.
Virtual Team Working
Allow your business to handle inbound calls like a well run call centre, but without the need to have staff at a single location and without investment in centralised call centre equipment. Agents spread across a wide geographic area can work as a virtual team, with the flexibility of using a wide variety of standard telephone handsets - internal, external, fixed or mobile, on any network at any worldwide location. Workers can self-select their participation in virtual teams.
Connect Employees
Intelligent Connect provides much more than just
Auto Attendant, IVR and Virtual Contact Centre capabilities. It combines with your existing IP or Digital PBXs to provide a business-wide solution that ensures your employees are intelligently connected to your customers and suppliers; irrespective of where they are located or what system they are using.
Reduce Overheads
With Intelligent Connect, the system integration between diverse parts of your business takes place in the cloud. This removes the overheads on your architecture and ensures maximum use of your existing infrastructure. This approach provides the benefit of a consolidated and integrated company-wide system to route calls to where they can be handled best.
Maximise Team Working
Calls into your business are quickly connected to a dynamic team of employees. The connectivity is to the team, not to desktop hardware, ensuring the call is placed irrespective of location or the device being used. Once configured, Intelligent Connect automatically transfers your calls to where they need to be.