Products

Recording of Mobile Conversations for FSA Compliance

No call setup delays, no work arounds, all inbound and outbound calls are automatically routed for
call recording and/or SMS auditing.

No way to bypass call recording

Easy and quick to deploy

No mobile client removes the risk of tampering

No need to double dial and no call setup delay

Minimise support costs

The Proposition

TeleWare Mobile Compliance (TMC) enables financial organisations to record mobile communications and audit text messages in order to adhere to the regulations imposed by the FSA. TMC is the only fully compliant service that enables organisations to record voice calls and SMS messages without the complexity and risks associated with third party mobile software.

Delivery / Upgrade

All applications are scalable and TMC can integrate to PBX or call recording hardware or be provided as a hosted service on a pay-as-you-go basis.

How It Works

Users simply replace the SIM card in their business mobile phones with a TeleWare SIM card and you are ready to go. All calls and texts to and from your mobiles are routed and recorded within the network or, optionally, delivered to your infrastructure via an IP interconnect to record locally on your own equipment.

Calls made to or from any mobile fitted with a TeleWare SIM are automatically routed via the TeleWare platform, and either routed to your onsite call recording equipment or captured by our call recording hardware and then delivered to the destination number.

About TeleWare Mobile

TeleWare Mobile integrates fixed and mobile telephony in the core, delivering telephony applications usually associated with fixed telephony on the mobile handset. TeleWare Mobile provides the business with control and common functionality across the entire enterprise voice estate, making mobile part of the corporate estate with no need for new technology, mobile clients, WiFi or any special hardware deployment.

TeleWare Mobile
Fixed Mobile Convergence solutions for today’s business – one phone, one number, one bill, one set of common applications

TeleWare Mobile Compliance
Mobile call recording solution to meet stringent security and encryption requirements including FSA Compliance

Mobile Direct Connect
Connect your mobile phones to your own voice switch for application convergence between fixed and mobile

Mobile Record Connect
Connect your mobile users to your third party call recording solution with no reconfiguration or hardware changes

Business Anywhere
Mobile bundles designed with the needs of business in mind and providing fixed line applications on the mobile phone

Download The Brochure Customer Case Studies

Latest News
Latest Events

BT / TeleWare Mobile Device Recording Service

Thu, 15 Dec 2011 12:00:00 GMT

First customers now live on BT / TeleWare mobile device recording service

View All News

Call Recording, Fraud Detection & Analytics Showcase 2011

Tue, 01 Nov 2011

Find out more information about the scheduled TeleWare event here

View All Events

Feature	Description	Benefit
SIM Card based	A SIM card in the mobile handset will route all calls and text messages (SMS) to a common core for switching.	Simple to deploy, manage and use.
Cloud-based delivery option	Mobile calls and messaging will use the common applications platform which provides call recording on the mobile and SMS Auditing.	No on-site hardware required. Delivered as a Service.
Support for existing PBX and Call recording equipment option	SIM Card and Mobile Trunk to the existing PBX and associated Call Recording hardware.	Protects investment in existing hardware.
Supported on any GSM Handset	No dependency on any software or special phone features which means that any GSM handset is compatible with the service, enabling you to use your existing handsets or choose the handset most suitable to the user’s future requirement.	Choice and convenience.
Compliance ensured - no user bypass	As the service resides in the network, the user cannot disable the compliance features on the handset. Controls are overridden in the network to avoid users transferring calls to a non-compliant device and making sure that you comply at all times.	Mitigate risk.
No delays in call connection	Unlike alternative solutions that re-route the outgoing call, TeleWare uses network signalling to make all routing decisions to avoid Post Dial Delay and ensure the user experience is as good as it is today.	Fast and effective.
CLI Presentation - numbers are preserved	The inbound and outbound numbers are preserved throughout for a seamless user experience for you and your customers.	Keeps you better informed about calls abandoned and calls answered personally or passed to voicemail.
Governance and Fraud Management	100% compliance ensured plus since all calls are routed via the switch control is provided to the business to barr any number at any time.	Ability to react swiftly in cases of fraud.